Setting Up Service Areas

In this article

A Service Area ties a business unit to one or more Custom Zones. It decides whether a customer at a given address can book and whether a minimum-order top-up applies. Use this only if you deliver, pick up, or want to limit coverage by area.

Contents

How Service Areas Build on Custom Zones

Service Areas do not draw any new shapes. They pick from the zones you already created in [Setting Up Custom Zones] and tie them to each business unit.

⚠️ Important: You must create Custom Zones first. The Service Area editor only lists zones that already exist.

Business Unit	Picked zones	Result
Laundry	Zone A, Zone B	Customers in A or B can book. Others see the not-in-service message.
Bag Repair	(empty)	Any customer can book — no area restriction.

Where to Find It

Click the ⚙️ Settings icon in the top-right corner.
Under the Bookings section, click Service Areas.

Find the business unit row, click the ••• menu, and click Edit.

The Fields Explained

Area

Pick this	Result
Empty	Any customer address is accepted
One zone	Only customers inside that zone can book
Multiple zones	Customers in any of the picked zones can book

Minimum order

Pick this	Result
0	No minimum, no top-up
$30	Any cart below $30 gets a top-up line added to reach $30

Set by zone toggle

Pick this	Result
OFF	The same minimum applies to every zone
ON	You enter a different minimum per zone. Zones you skip fall back to the main value.

Not-in-service message

Pick this	Result
Empty	Customer sees the default system message
Custom text	Customer sees your message when their address is outside every picked zone

How Minimum Order Works

Minimum order does not block the customer. It adds a top-up fee so the order total reaches the minimum.

Example 👉 : Minimum is $40. Customer adds $25 of laundry. The system adds a $15 top-up line automatically. Customer checks out at $40.

What Happens When a Customer Is Outside Your Area

If you picked specific zones and the customer's address is outside all of them, the booking cannot be completed. They see your not-in-service message and cannot proceed. If the Area field is empty, any address works.

FAQs

Do I need Service Areas before I go live?

Use this only if you deliver or pick up. Store-pickup-only businesses can leave Service Areas blank.

What if my minimum order is too high for some customers?

Customers either add more items or pay the top-up fee. The minimum is not a block — it ensures small orders still cover your delivery cost.

Why does a customer see the not-in-service message when they live nearby?

Their address is not inside any of your configured zones. Add their area to a Custom Zone and then add that zone to the Service Area.

Can different business units have different minimum orders?

Yes. Each business unit has its own Service Area with its own minimum.

What's Next

Now that each business unit knows which areas it serves and what the minimum order is, continue to [Setting Up Time Slots] to define the exact time windows customers can choose when they book.

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Up next

Setting Up Time Slots

Set the exact time windows customers can pick at checkout, with optional daily caps and area limits.