Every order, from drop-off to follow-up, in one place.
The counter, the workshop and the driver all work from one order — and it updates the customer, collects the payment and books the next job while you get on with the day.
Service businesses across Southeast Asia run their day on EasyBiz.
Orders and customers are cumulative. Measured from live platform data, July 2026.
5 Countries
6M+ Customers served
25M+ Service orders processed
One connected workflow
Every order runs end to end without anyone chasing it.
Rose Lim's WhatsApp enquiry becomes a booking, a production job, a delivery, and a follow-up — one record, carried between teams with nothing re-entered.
Rose Lim
Enquiry & reply
Rose asks on WhatsApp, where your customers already are. The reply goes out with the price and the next step, and your team can take the conversation over whenever they want it.
Rose Lim
Shared WhatsApp inbox
Hi! Do you do laundry pickup? I have 6 shirts for wash and fold.
9:12 am
Yes we do. Wash and fold is $4.50 per kg, weighed at the shop and returned in 2 working days — minimum $50 a pickup. Want me to book one?
AI-assisted reply · 9:12 am
Your team can take over the conversation at any point.
Rose Lim
Sale & booking
She picks her pickup slot on your own booking page. The order exists with the customer, the service, and the slot already attached — nobody at the counter typed it in, and nothing is charged before her items are weighed.
Book a pickup
Step 2 of 2
Service
Wash and fold · 6 shirts
Pricing
By weight
Pickup · Tuesday
9:00 – 11:00 am 12:00 – 2:00 pm 5:00 – 7:00 pm
Minimum charge S$50 a pickup. Nothing to pay now — your items are weighed and priced when they reach the shop.
Confirm pickup
Booked by the customer — no counter time
Rose Lim
Production
Her order joins the day's workload with everything else due. The team completes each item with simple QR label scanning, so the counts are current without anyone keying in a status or chasing an update.
Due Thursday
5 orders to be ready
2 ready · 3 in progress
SPRK-0142
Rose Lim
4/6
In progress
SPRK-0139
Daniel Tan
3/4
In progress
SPRK-0141
Grace Ong
1/5
In progress
SPRK-0136
Marcus Lee
4/4
Ready
SPRK-0138
Priya Kumar
3/3
Ready
The workshop completes each item here, so the counts move without anyone keying in status.
Rose Lim
Fulfilment & follow-up
The driver delivers and captures photo proof. Completing the job credits her cashback points and sends the follow-up — the last step closes itself instead of waiting on someone to remember.
Order · SPRK-0142
Rose Lim
Delivery status
Delivered · 2:47 pm
Photo proof captured by Adrian Sim at the door
On completion
Cashback points credited
+58
Rose's balance 240 points · S$24.00 to spend
Follow-up sent automatically
Hi Rose, your laundry is back with you. You've earned 58 points on this order — that's S$5.80 off your next pickup. Tap here if anything needs a second look.
01
Enquiry & reply
Rose asks on WhatsApp, where your customers already are. The reply goes out with the price and the next step, and your team can take the conversation over whenever they want it.
Rose Lim
Rose Lim
Shared WhatsApp inbox
Hi! Do you do laundry pickup? I have 6 shirts for wash and fold.
9:12 am
Yes we do. Wash and fold is $4.50 per kg, weighed at the shop and returned in 2 working days — minimum $50 a pickup. Want me to book one?
AI-assisted reply · 9:12 am
Your team can take over the conversation at any point.
02
Sale & booking
She picks her pickup slot on your own booking page. The order exists with the customer, the service, and the slot already attached — nobody at the counter typed it in, and nothing is charged before her items are weighed.
Rose Lim
Book a pickup
Step 2 of 2
Service
Wash and fold · 6 shirts
Pricing
By weight
Pickup · Tuesday
9:00 – 11:00 am 12:00 – 2:00 pm 5:00 – 7:00 pm
Minimum charge S$50 a pickup. Nothing to pay now — your items are weighed and priced when they reach the shop.
Confirm pickup
Booked by the customer — no counter time
03
Production
Her order joins the day's workload with everything else due. The team completes each item with simple QR label scanning, so the counts are current without anyone keying in a status or chasing an update.
Rose Lim
Due Thursday
5 orders to be ready
2 ready · 3 in progress
SPRK-0142
Rose Lim
4/6
In progress
SPRK-0139
Daniel Tan
3/4
In progress
SPRK-0141
Grace Ong
1/5
In progress
SPRK-0136
Marcus Lee
4/4
Ready
SPRK-0138
Priya Kumar
3/3
Ready
The workshop completes each item here, so the counts move without anyone keying in status.
04
Fulfilment & follow-up
The driver delivers and captures photo proof. Completing the job credits her cashback points and sends the follow-up — the last step closes itself instead of waiting on someone to remember.
Rose Lim
Order · SPRK-0142
Rose Lim
Delivery status
Delivered · 2:47 pm
Photo proof captured by Adrian Sim at the door
On completion
Cashback points credited
+58
Rose's balance 240 points · S$24.00 to spend
Follow-up sent automatically
Hi Rose, your laundry is back with you. You've earned 58 points on this order — that's S$5.80 off your next pickup. Tap here if anything needs a second look.
Business types
Start with the operation that looks like yours.
Choose a business type to see the workflows and product mix that fit how your team sells, carries out the work, and serves customers.
