Plenty of orders don't start at the counter. They arrive by phone or WhatsApp, or a regular customer emails a list. Your office team can now take and settle those orders in the Console, without walking over to a POS terminal.

Create an order in a few steps

Start a new order from Orders → New order or the + menu. Pick the business unit, the customer and the items, choose the pickup or delivery slot, and add a coupon or an adjustment if needed.

The New Order screen with service item categories such as luggage, bags and shoes, and the cart

Pick items by category, then check out.

Everything on the order page

The order page shows the line items, what is paid and what is still due, the customer, and the pickup or delivery job. From there you can:

  • Collect payment by cash, card, store credit or points, and back-date a payment when needed.
  • Refund with a record of who refunded what, and why.
  • Print the receipt and item labels.
  • Message the customer with a WhatsApp template or an email.
  • Void an order, if your role allows it.

An order page with line items, the amount due, the Collect button, customer details and the pickup job

Payments, printing and messages for an order, all from one page.

Find any order fast

The Orders list can be searched and filtered by date, status, sales channel and customer, and exported.

Where to find it

Open Sales → Orders, or use + → New order. See Introduction to order management and Processing refunds and returns.