Introduction to Markets & Locations

In this article

A market in EasyBiz is a country you operate in. It holds the currency, language, dial code, and numbering prefix used for every order, invoice, and customer-facing page in that country. A location is a city inside a market, and it sets the map center and the coverage radius used for delivery filtering and dispatch range. Most shops only need one market and one location. You only need more when you run real operations in another country, or when one country has shops in multiple cities. This article explains how markets and locations fit together before you start adding them.

Contents

Where Markets & Locations fit in EasyBiz

EasyBiz organises geography in two layers:

Layer	What it represents	Example
Market	A country you operate in	Singapore, Malaysia, Indonesia
Location	A city inside a market	Singapore, Kuala Lumpur, Jakarta

A market sits above your company. Every company in EasyBiz belongs to exactly one market, and that market decides the currency, locale, and numbering prefix used on receipts, invoices, and customer-facing pages from that company's outlets. A location sits below a market. It pins the city center and coverage radius used by your booking system, delivery filtering, and dispatch range.

What a market controls

Each market locks in the country-level defaults that flow through your whole account.

Setting	What it means	What it affects
Currency	The money code used for pricing and totals, like SGD, MYR, IDR, or THB.	Appears on every order, receipt, and invoice from outlets in that market.
Dial Code	The international phone prefix, like +65 or +60.	Used when collecting and displaying customer phone numbers.
Locale	The language and region setting, like en-SG or id-ID.	Controls date format, number format, and default language across customer-facing surfaces.
Numbering	The country code prefix, like SG or MY.	Used in invoice and order numbering so you can tell a Singapore invoice from a Malaysia invoice at a glance.

⚠️ Important: These four settings come from the country preset you choose when adding the market, and they cannot be edited afterwards. Changing currency or numbering later would break historical orders, invoices, and tax filings, so the system locks them. If you picked the wrong country, add the correct market and move your operations there.

What a location controls

Each location pins a city inside a market.

City center -> The point your map and booking system center on for that city, set by its coordinates.
Coverage radius -> The reach of that city for delivery filtering and dispatch range, set between 5 km and 250 km. A booking that falls outside this circle is treated as outside your service area for that city.
Timezone -> Set automatically from the city. Used for booking slots, opening hours, and report cutoffs.

You can have several locations under one market, which is useful when you operate in more than one city of the same country, like Kuala Lumpur and Johor Bahru under Malaysia.

Do I need more than one market?

Most shops only need the one market created during onboarding. Add a second market only when one of these is true.

You start taking orders in a different country with its own currency.
You set up a separate legal entity in another country to run that operation.

If you only opened a new branch in the same country, you do not need another market. Add another location to the existing market instead.

💡 Example: CleanFast Laundry runs three outlets in Singapore, so it needs one market (Singapore) with one location (Singapore). CleanFast Group runs outlets in Singapore and Malaysia under two separate companies, so it needs two markets (Singapore and Malaysia), with one location in Singapore and two locations (Kuala Lumpur and Johor Bahru) in Malaysia.

Before you start

Decide which countries you currently take orders in. Do not pre-create markets for countries you do not operate in yet, since the country preset is locked once added.
For each country, list the cities you operate in. Each city becomes one location.
Know which company will run each market. Every company is bound to one market when it is created, so set up your markets before you create a second company.

FAQs

What is the difference between a market and a location?

A market is the country, like Malaysia, and it holds the currency and other country-level defaults. A location is a city inside that country, like Kuala Lumpur, and it is where you serve customers.

If I add a city, can customers book online right away?

Adding a city registers it under the market. Online booking uses service coverage zones, which are set up separately, so set those up for the city after you add it.

Can I run more than one country in the same account?

Yes. You can add a market for each country you operate in, and each one keeps its own currency and regional defaults.

What's Next

Now that you understand how markets and locations fit together, continue to Setting Up a Market to add a new country, then Setting Up a Location to pin its city center and coverage area.

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Setting Up a Market

Add a new country to your account in one click. The preset fills in the currency, locale, dial code, and numbering for you.