Every service business runs a sequence: take it in, do the work, tell the customer, hand it over. That sequence is now something you draw, rather than something the software assumes.
Draw the Flow
Stages and the actions inside them are laid out visually, so the process on screen matches the process on your floor.
Start From Your Business Type
Default workflows for common business types give you a working starting point instead of a blank diagram.
Publish When You Are Ready
Workflows are edited as a draft and published when they are right, so changes do not reach the shop floor halfway through.