Improvements November 21, 2025

A Rebuilt Shared Inbox

The team inbox is rebuilt with faster conversation loading, quoted replies, unread badges and a clearer message view.

What's in this update

The shared inbox is where most customer contact lands, so it has been rebuilt around the things that matter when it is busy.

Faster When It Is Busy

Conversations and message lists load faster and scroll cleanly, which is the difference that shows on a Saturday morning.

Replying to a specific message shows what is being answered, and unread badges make it obvious what has not been picked up.

Order events appear in their own panel, so the conversation and what happened to the order can be read together.

We'll send you a short, plain-language email whenever there's a useful update — no sales pitches, no daily noise.