Chains often give each outlet or brand its own WhatsApp number, so customers reach the shop they know. You can now connect them all to one EasyBiz account.
Add a number for each outlet or brand
Add another WhatsApp Business number from the WhatsApp settings and verify it in a few steps. Each number keeps its own conversations.
Add and verify another number from the WhatsApp settings.
Reply from the right number
Replies always go out from the number the customer wrote to, so a customer of your Tampines shop never hears back from your Jurong number.
One inbox, filtered by number
All numbers share the same inbox. When you have more than one, a Number filter lets each outlet's team see just their own chats.
Where to find it
Go to Settings → Integrations → WhatsApp and choose Add phone number. See Connect and configure WhatsApp and Managing conversations.