Customer Service Agent pricing

Nothing. Drafted replies and learning from your inbox are free while the beta runs, and beta use is never billed later. At paid launch, the agent's work is paid from the same prepaid SGD AI balance as the Design Agent, with no separate subscription, and its prices are published before then.

Its drafts appear where your team answers customers: the CRM inbox, with CRM Professional, and the counter chat desk, with Point of Sale Professional. The agent itself adds no seat or subscription.

No. There is no account fee, no setup fee and no minimum, so switching a product on costs nothing beyond its listed price. One tier in the whole lineup adds a flat monthly charge on top of its listed price — Production Professional, at SGD 350/mo for the routing, capacity and ETA engine that runs for the whole business rather than per person. It bundles no seats. Everything else is exactly the price on its card.

An annual commitment is discounted against the monthly list price, and the discount applies to every price on this page. Use the Monthly and Annual toggle to see both figures before you decide.

They are not included, and they are not marked up either. Provider charges for WhatsApp, SMS, email and payment processing are pass-through: they are billed by volume and paid to the provider rather than to EasyBiz.

MAX is the EasyBiz plan for complex operations. The products you run stay the same; what changes is that the whole account moves onto one agreement, quoted for the scale you operate at rather than bought self-serve, and covering guided onboarding, a named account manager and priority support. Many locations, a large team, several brands or one Online Store or app serving several countries are the usual reasons a business moves to it. Agreements start at SGD 2,500 a month and are quoted from there — tell us how you operate and we will price it.