Introduction to Custom Zones

In this article

A Custom Zone is a named geographical area you define for your shop. You can build a zone by selecting administrative districts, by drawing a polygon on the map, or by entering a starting and ending postal code. Once a zone exists, it becomes a selectable option in Service Areas, Booking Options, Time Slots, and Assignment Rules. Shop owners use zones to control which parts of the city their services cover, which time windows are offered in which neighborhoods, and which worker handles which area.

Contents

Before you start

Custom Zones are optional. Set them up only if different areas need different coverage, minimum order rules, time windows, or drivers.

📝Note: You can edit a zone's area later (redraw the shape, change the postal range, or add/remove districts), but not its name. Plan your naming convention first.

What a Custom Zone Is

A Custom Zone is a saved geographical area with a name you choose. EasyBiz draws it on the map and treats it as a single coverage unit. You can have as many zones as you need, and the same zone can be reused across multiple settings.

💡 New to this? Zones do not change anything on their own. They are containers you reference from other settings like Service Areas or Time Slots. Creating a zone is step one. Linking it to a setting is step two.

The Three Ways to Create a Zone

Method	What it does	Best for
Districts	Pick one or more pre-mapped administrative areas from a list	Cities where postal districts already match your delivery zones
Draw on map	Click points on the map to outline any custom shape	Coverage areas that follow roads, rivers, or shop catchment lines
Postal code range	Enter a starting and ending postal code number	Markets like Singapore where postal codes are sequential and predictable

You can mix all three styles inside the same account. One zone might be a postal range, the next might be a drawn shape.

Where Your Zones Are Used

After a zone exists, it appears as a selectable option in the following settings:

Service Areas: tell each business unit which zones it covers
Time Slots: offer different pickup or delivery time windows by zone
Booking Options: match a pickup or delivery option to a specific zone
Assignment Rules: auto-assign bookings to a worker based on which zone the address falls into

📝Note: Business unit means a line of service in your shop, for example Laundry & Dry Cleaning or Bag Repair.

FAQs

Do I need to create zones before I can take online bookings?

Only if you want to limit your service to specific areas, use different minimum order rules, or offer different time slots per area. If you accept bookings from anywhere, zones are optional.

Can the same zone be used by more than one business unit?

Yes. A zone is reusable. You can assign the same drawn area to Laundry, Dry Cleaning, and Bag Repair at the same time through Service Areas.

What is the difference between a zone and a location?

A location is the city center and coverage radius of a physical shop. A zone is a custom area inside or across cities that you use for delivery and dispatch rules. The two are independent.

What happens if I delete a zone that is in use?

The system blocks the delete and tells you which business is still using it. You remove the zone from that business's settings first, then come back to delete it.

What's next

Ready to create your first zone? Continue to [Setting up Custom Zones] for a step-by-step guide on the three ways to define a zone — picking districts, drawing on the map, or entering a postal code range — plus how to edit and delete zones as your coverage changes.

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Setting Up Custom Zones

Add your own delivery zones by picking districts, drawing on the map, or entering a postal code range, then edit or delete them when your coverage changes.