Topic inWhatsApp & Conversations
AI Agents
4 articles
AI Agents are helpers built into EasyBiz that draft replies to your WhatsApp customers using your own prices, hours and shop rules. You teach them once in Business Knowledge, choose how they sound in the Customer Service Agent, and switch them on for a WhatsApp number. Your staff see every draft first and choose whether to send it. The articles below take you through it step by step.
Topics in WhatsApp & Conversations
Introduction to AI Agents
If your staff type the same answers about prices, pickups and opening hours every day, AI Agents can draft those WhatsApp replies from your own business details. Your team checks, adjusts and sends.
Read articleSetting Up Business Knowledge for AI Agents
What does the AI already know about your business, and what do you still need to tell it? This guide covers each field, with laundry, dry cleaning and bag repair examples to adapt.
Read articleSetting Up the Customer Service AI Agent
Want AI drafts that sound like your business, that leave complaints and special cases to your team, and that you can check before any customer sees them? This page is where you set that up.
Read articleUsing AI Suggested Replies in WhatsApp
Once your agent is set up, a grey draft reply appears in the reply box whenever a customer is waiting. Your staff press Tab, check it and send.
Read article
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