## **Setting Up Interactive Messages**

> Create engaging interactive messages—such as menus, quick replies, or direct links to Mini Apps—to send to your customers.

<Callout type="warning" title="Warning">

If you intend to use the "Mini App action" to link to a customized experience, you must create and publish your Mini App first. This will allow you to select it from the list when configuring your message action.

</Callout>

### 1. Create a New Template & Choose Type

- Start by defining the purpose of your message.

![Start by defining the purpose of your message.](https://cdn.easybizcloud.app/knowledge/2c440622c4abd92d7ec06d9391b92857678724ab778b553e6f31260db93d6f30.png)

- Navigate to the Interactive messages tab and click + Add.

![Navigate to the Interactive messages tab and click + Add.](https://cdn.easybizcloud.app/knowledge/196de3ff19f1c0684a089a3521f57e28ea05f194d1914d1b9d9c49a9e6db67d6.png)

- In the popup window, enter a Template name for internal reference.

  - Select the Template content type based on your goal:

  - URL action: Directs users to an external website.

  - Mini App action: Launches an interactive WhatsApp Flow.

  - List action: Presents a menu of up to 10 options for the user to select.

  - Reply Buttons: Offers up to 3 quick response buttons.

![Reply Buttons: Offers up to 3 quick response buttons.](https://cdn.easybizcloud.app/knowledge/9f3f132393a778ed22d694f9bbf5e8cf51c78c08b4897f22b0b4a795932a6725.png)

- Click Create.

---

### 2. Configure Message Content

![2. Configure Message Content](https://cdn.easybizcloud.app/knowledge/85d05f27546a2d2e62f8c5d59fd49251a549d6231ab240736ae71ba9f376efbe.png)

1.Click the **three dots** next to the template you want to configure.

![1.Click the three dots next to the template you want to configure.](https://cdn.easybizcloud.app/knowledge/efe9d1dc0d12808da043f7b0ea29ea5890f5835249890c66dbae511274388969.png)

2.Select **"Edit Template."**

![2.Select "Edit Template."](https://cdn.easybizcloud.app/knowledge/6d76004ecc8a586c828675efcf31bae5d5b4b8c44be58b3ec7c7babee6042d3e.png)

3.You will see that the message is fully customizable, including the header, body, footer, and actions.

![3.You will see that the message is fully customizable, including the header, body, footer, and actions.](https://cdn.easybizcloud.app/knowledge/4bf6f2a331e41e634fbf7e9f144bc4a6316c4b7e65c2746bf167182279202385.png)

4.Once you have finished customizing, remember to click the **"Publish"** button.

---

> Regardless of the template type chosen, configure the main visual elements using the left sidebar.

![Regardless of the template type chosen, configure the main visual elements using the left sidebar.](https://cdn.easybizcloud.app/knowledge/c34d72bf49ee6e4e0af709f0f9f66f9e8368f43ee08e05f139715435507a7abb.png)

- Header: Choose to display Text, an Image, a Document, or keep it as None at the top of your message.

![Header: Choose to display Text, an Image, a Document, or keep it as None at the top of your message.](https://cdn.easybizcloud.app/knowledge/34fa425760fbabb55cb984cf8e64e084de3bcdd8a4406c4a769f88fb454d0ac4.png)

- Body: Type your main message. To make it personal, type @ where a dropdown list will appear to insert dynamic variables like \{\{Customer Name\}\} or \{\{Order Number\}\}.

<Callout type="note" title="Note">

Do not overuse variables, keep the message readable.

</Callout>

<Callout type="note" title="Note">

A message body cannot end with a variable. You must add at least one character or punctuation mark after the last variable.

</Callout>

![Body: Type your main message. To make it personal, type @ where a dropdown list will appear to insert dynamic variables like \{\{Customer Name\}\} or \{\{Order Number\}\}.](https://cdn.easybizcloud.app/knowledge/bf1b6406452ebf6fbbc7aa76a95252703495c831a1edc68a493d5d3c37059498.png)

- Footer Add a short, fixed text at the very bottom. This is optional and cannot contain variables.

---

### 3. Configure the Action

- Click on the Action section in the sidebar. The settings here depend on the template type you selected in Step 1.

  - Option A: If using "Mini App action"

    - Action Type: Ensure Open mini App is selected.

    - Button Text: Enter the label for the button (e.g., "Sign Up Now").

    - Mini App: Select the specific, published Mini App you want to link to.

  - Option B: If using "URL action"

    - Action Type: Ensure Open Website is selected.

    - Button Text: Enter the label for the button (e.g., "Visit Website").

    - URL type: Select Static (fixed URL) or Dynamic (URL with variables), and enter the website address.

  - Option C: If using "Reply Buttons" (Quick Replies)

    - Action Type: Ensure Quick Replies is selected.

    - Click + Add button.

    - Select the Button type (Quick reply) and enter the text for the button.

    - Repeat up to 3 times.

  - Option D: If using "List action" (Select options)

    - Action Type: Ensure Select options is selected.

    - Button Text: Enter the text for the main button that opens the menu (e.g., "View Menu").

    - List options: Click + Add item to define the menu choices.

    - For each item, enter a Title (required) and a Description (optional), then click Save. You can add up to 10 items.

---

### 4. Send Message

![4. Send Message](https://cdn.easybizcloud.app/knowledge/e7d9df1dbcaa043cf5cb311f09d29ea9108a04cee785ae0c125666ed53cc39f1.png)

Once you are done, you can send the template message to WhatsApp by clicking the three dots next to the template.