## Before You Start
1. Your POS shop must already be set up and signed in. See [Setting Up a New POS Shop](/docs/setting-up-a-new-pos-shop).
2. The printer must be switched on, with paper or labels loaded, and plugged in or discoverable.
3. On a Windows counter computer, install the printer driver first, or the connection fails with "The POS cannot access this USB printer". See [Installing the Windows Printer Driver](/docs/installing-the-windows-printer-driver).
4. Use Google Chrome or Microsoft Edge as your browser (the app you open websites with). Safari, Firefox and every browser on an iPad cannot talk to a printer.
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## What to Buy
Every printer understands one "printer language", the set of instructions it follows. Receipt printers and label printers use different languages, so one printer cannot do both jobs. You do not need to learn them. Just look for the right word on the box or the product page.
- **Receipt printer:** any thermal receipt printer (it prints with heat, no ink) that lists **ESC/POS** on its box or product page. ESC/POS is the language almost every shop receipt printer uses.
- **Label printer:** any label printer that lists **TSPL** on its box or product page. TSPL is the language used by Gprinter and many other label printers.
- **Cash drawer:** plugs into the receipt printer, not into the POS device. See [Connecting Your Cash Drawer to the POS](/docs/connecting-your-cash-drawer-to-the-pos).
The same printer model is often sold in different versions. If you want Bluetooth, it must be the newer kind, usually listed as **Bluetooth Low Energy**, **BLE** or **Bluetooth 4.0 or above**. Older Bluetooth printers (sometimes listed as **Bluetooth Classic**, **Bluetooth 2.0** or **SPP**) cannot connect to the POS. If you are not sure, send us the exact model before you buy.
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## The Three Printer Types
The POS can connect three printers, one for each job. Each counter connects its own, and each keeps its own settings.
| Printer | What it prints | Where you connect it |
| --- | --- | --- |
| Receipt printer | The customer receipt | POS, **Printer** section |
| Label printer | The item tag that follows each garment or bag | POS, **Printer** section |
| Pack sticker printer | The sticker on a packed delivery bag | Workflow app, **Printer settings** |
One counter can run all three at once, and each keeps its own darkness and alignment settings.
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## USB or Bluetooth
| Connection | Use it when | What to expect |
| --- | --- | --- |
| USB cable (recommended) | The printer sits at a fixed counter | Stays connected after you close and reopen the POS |
| Bluetooth (wireless) | The printer has no USB port | You must tap **Connect** again each time you reopen the POS |
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## Connect from a Browser
1. In your POS, click the **Settings** ⚙️ gear icon.
2. Find the **Printer** section.
3. Next to **Receipt printer** or **Label printer**, click **Connect**. The **Printer Pairing** window opens.
4. Stay on the **USB (recommended)** tab. If your printer is already listed, click **Connect** on its row and stop here.
5. If it is not listed, click **Add device**, pick your printer in the small window your browser shows, then click **Connect** in that window.
The row now shows **Connected**. Back in ⚙️ **Settings**, the **Receipt printer** row shows your printer's name and USB in green, for example "GP-58 — USB". Take a paid order and print a receipt to confirm.
Once the receipt printer is connected, a **Cash drawer connected** switch appears under it. Turn it on only if a cash drawer is cabled to this printer, and the POS will open the drawer by itself after cash payments. Leave it off if you have no drawer. See [Connecting Your Cash Drawer to the POS](/docs/connecting-your-cash-drawer-to-the-pos).
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## Connect from the POS App
The EasyBiz POS app works as a counter only on an Android tablet with a screen of 10 inches or larger. When you open the app, choose **POS Terminal**. On an Android tablet, USB printers need no driver.
1. Open **Settings** in the POS app.
2. In the **Printer** section, tap **Connect** next to the slot you want.
3. On the **USB** tab, tap your printer and allow the permission Android asks for. For Bluetooth, use the **Bluetooth** tab instead.
An iPad cannot print receipts or labels. Its browsers cannot talk to a printer, and on an iPad the POS app opens only in **Paired Device** mode, which helps a counter but does not replace it.
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## Two Worked Examples
**GP-58, the receipt printer.** Install the Windows driver and pick **GP-58** in the device list. Plug the printer in, then connect it to the **Receipt printer** slot with the browser steps above.
**GP1824TC, the label printer.** Install the Windows driver and pick **Gprinter USB Printer** in the device list. Load the label roll and the carbon ribbon, close the cover until it clicks, then connect it to the **Label printer** slot.
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## FAQs
**I connected the printer on the counter PC. Why does the tablet still say Not connected?**
> Printers are paired per device and per browser, not per shop. Every computer or tablet that prints is paired once, and a second browser on the same computer counts as another pairing.
**Do I pay more to add a second printer?**
> No. Printer slots are part of your POS subscription, and connecting a printer is not a paid add-on. You only pay the supplier for the hardware.
**My receipt does not print by itself after payment.**
> Automatic printing is a separate setting. In the Console, open **POS**, then **Advanced settings**, and turn on **Auto-print receipt when payment completes**. Without it, receipts print when staff ask for one.
**Can I use my old EasyBus printer?**
> Yes, if it speaks ESC/POS or TSPL and connects by USB or Bluetooth Low Energy. The GP-58 and GP1824TC sold with the old system still work.
**Why does my cash drawer not open?**
> The POS opens the drawer through the receipt printer, so it cannot open while the receipt printer is off or not printing. If receipts print but the drawer stays shut after cash payments, check that **Cash drawer connected** is turned on under **Receipt printer** in :gear: **Settings**. See [Connecting Your Cash Drawer to the POS](/docs/connecting-your-cash-drawer-to-the-pos). If you need the cash now, open the drawer with its key or the release switch underneath.
**Can two POS windows use the same USB printer at the same time?**
> Use the printer from one POS window at a time. Another POS window or printing application can prevent the POS from accessing the printer or claiming its USB interface. Close the other window or application, then reconnect the printer.
**I only have an iPad. Can I use it as my counter?**
> Not for printing. Every browser on an iPad is built on Safari, which cannot talk to a printer, and the POS app only runs as a counter on an Android tablet of 10 inches or larger. Your iPad is still useful as a paired device next to the counter, for example as the customer screen. For the counter itself, use a Windows PC or Mac with Chrome or Edge, or an Android tablet of 10 inches or larger.
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## What's Next
Your printers are connected, so move on to [Printer Error Messages on the POS](/docs/printer-error-messages-on-the-pos) if the POS shows a message instead of printing.